Online Fax FAQ
Get fast answers to common online fax questions: pricing, delivery confirmations, legal and medical documents, DMV and court faxing, and troubleshooting.
General FAQ
- How much does it cost to send a fax online?
- Onetime Fax charges $5 for up to 100 pages. Larger documents are billed at $0.05 per additional page. See the pricing page.
- Can I send an international fax?
- Yes. Enter the full international number with a country code (for example: +44 for the UK). Pricing is the same as domestic. See international faxing and the country codes list.
- Is online faxing secure?
- It can be. Use a reputable service with encryption in transit, verify the recipient number carefully, and avoid public Wi‑Fi for sensitive documents. For deeper guidance, see fax security.
- Do I need my own fax number to send a fax?
- No. To send a fax you only need the recipient’s fax number. If you need to receive faxes, Onetime Fax offers a virtual fax number for $10/month.
- Does Onetime Fax store my documents?
- Customer files are automatically deleted 1 day after the fax is delivered. For sensitive documents, review our privacy policy and delete local copies after sending.
- What file formats are supported?
- PDF is the most reliable format for faxing. If you’re starting from photos or Word docs, convert them to a single PDF so pages stay in order.
- Do I get delivery confirmation?
- Yes, you’ll receive an email confirmation when your fax is delivered (or an error if it fails).
- How long does it take to deliver a fax?
- Most faxes are delivered in about 1 minute per page. It can take longer for image-heavy documents.
- Can I create a cover page?
- Yes—Onetime Fax includes a built-in cover page generator. For regulated documents, keep the cover page minimal and avoid unnecessary sensitive data.
- How do I contact support?
- Email help@onetimefax.com. Typical response time is within 1 business day.